Founded in 1995, Stafford Communications Group is a customer service consulting company with expertise in call center operations, interactive voice response applications and relationship marketing. Our mission is “To bridge the gap between marketing concepts and the consumer experience.” CJ Stafford, President, began her communications company after spending 20 years at Johnson & Johnson. Leveraging her customer service knowledge with her deep understanding of scientific and regulatory issues, she brings unique programs to the industry.

Our staff members are high-level customer care consultants who have healthcare, nutrition and marketing backgrounds. We are consumer affairs professionals, writers and trainers with public relations, direct-to-consumer and healthcare professional marketing expertise.

Stafford Communications consists of three companies developed to support and complement one another: Stafford Communications Group, Inc., Premiere Response, LLC and Quality & Compliance Specialists, Inc. Our unique call center, Premiere Response, LLC, provides high-level response services including inbound call handling, email and web chat to support your most important customers. Quality and Compliance Specialists, Inc., assesses vendors for their ability to meet your Corporate and FDA standards for quality, compliance, data security and business continuity. The companies have common management, similar philosophies and offer complementary services. We are unique in our combined offering of high-level response services with customer service consulting.

We focus on the Pharmaceutical, Food and Cosmetics industries and we work with our clients to be strategic partners. Our commitment is to ensure quality and value to our customers through process improvements and operating efficiencies.