We collaborate with our clients to develop and improve their customer contact initiatives. Our clients are Fortune 500 healthcare, food and cosmetics companies. The breadth of our experience ranges from call center managers and corporate trainers to scientists and quality assurance specialists to expert writers and marketers.

Strategic analysis

Call Center planning and start-up

Interactive voice applications, scripting and management

Systems evaluation, data collection and database management

Process development, analysis and Improvement

Staff hiring, training, and coaching

Quality Assurance monitoring

Crisis management plans