Our consultants have over 80 years of combined call center and IVR vendor experience to apply to your strategic outsourcing project. Quality & Compliance Specialists, Inc., a Stafford company, will ensure that your vendors comply with FDA and company guidelines. We will manage a comprehensive, customized and objective approach to recommending a solution that supports your goals and organization.

In addition, we can manage the day-to-day operations of your program and vendor performance while you focus on critical business issues.

RFP development and selection

Call Center & IVR vendor management

Strategic analysis of current performance

Program implementation

Training

Quality & Compliance

Standard operating procedure development

Reporting