Stafford is well known for their expertise in writing and documentation services. Our goal is to help you ensure the consistency of your customer communications and information.

IVR scripting

Live operator scripts and FAQs

Standard consumer letters

Standard email responses

Web content

Standard operating procedures and process development

Training materials

On-line Reference Manuals

Our experience in developing reference manuals is unparalleled. We are experts in organizing your product information, procedures, training and other critical information on-line.

Our manuals will provide your company with:

Reliable, consistent, updated sources of information

A training vehicle for new employees

Information so easily accessible it may even reduce call times