Outsource Your Contact Center to the Experts
Premier NX (formerly Stafford Communications) offers world-class contact center outsourcing services globally, specializing in regulated industries. With over 25 years of experience, we are strategic partners who bring tailored solutions and a passion for mutual success to each client. We offer a team of experts and a suite of tech-enabled solutions to help improve the customer experience while streamlining contact center processes. As Premier NX, we offer comprehensive services across more than just contact centers. Learn more by visiting premiernx.com. To learn more about contact center specific services, click the Contact Us to get in touch
Contact Center Services
We offer a full range of contact center services to manage complex customer care programs for companies of all sizes.
Consulting Services
As experts in quality and compliance, Premier NX empowers companies to optimize their internal call centers.
More Than Just Contact Center Outsourcing
While we handle customer contacts on behalf of some of the nation’s most prominent brands from our contact centers in the U.S. and Canada, we also provide offshore based services to help brands manage their costs. But it isn’t just about cost savings. We offer much more to our clients.
For instance, our unique business model features a robust quality and compliance consulting practice that helps organizations optimize their own internal contact center operations. Coupled with marketing expertise, we can also help to ensure our clients’ customer service initiatives are aligned to their marketing programs so that they intrinsically support each other.
Industry Expertise
Healthcare
As a leading healthcare contact center partner, we offer expert Patient Engagement Services, Medical Device Support, OTC Product Customer Care, and more.
Beauty
We staff our beauty contact center teams with licensed reps who are passionate about their own skin care and makeup regimens so we can offer the best support.
Food
What’s your favorite food group? Chances are we represent it. We are experts in yogurt and dairy products, bread, candy, healthy snacks, tea, and more.
Why Outsource?
Whether you have limited resources or need to respond to a crisis quickly, there are many benefits to outsourcing contact center services. Your business may be growing, you may be unhappy with your current service, or you may be moving from an in-house contact center. In either case, Premier NX can offer you instant access to a team with deep expertise, years of experience, and the latest technologies. Here are just a few benefits of outsourcing with us:
Our experts are highly trained in customer service best practices and are ready to put their expertise to work for your unique programs.
Let us help you manage higher call volumes than ever before. We have the right people and tools to get the job done.
By outsourcing your call center, you can cut costs on facilities, equipment, and training, while reducing wasted resources due to idle reps.
We offer customer support across all channels, from inbound and outbound calls to text, email, chat, social media, and more.
When you work with us, you can take advantage of the latest call center technologies, including a state-of-the-art telephony system, robust CRM platform with multi-channel support capability, and innovative self-service tools like AI and advanced IVR.
Call quality and first-call resolution is our top priority. With thorough call monitoring tools and services, we can ensure we are consistently meeting quality goals.
Many of the industries we work with have complex compliance rules. You can rest assured that our expert agents will remain in compliance with relevant regulations.