Stafford Communications offers comprehensive call center outsourcing services globally, with offices in the US and Canada, specializing in regulated industries. With nearly 25 years of experience, we are strategic partners who bring customized solutions and a passion for mutual success to each client. We offer a team of experts and a suite of state-of-the-art technology to help improve the customer experience while streamlining call center processes. Get in touch to learn more and schedule services.
Call Center Services
We offer a full range of call center services to manage complex customer care programs for companies of all sizes.
While we handle customer contacts on behalf of some of the nation’s most prominent brands from our call centers in New Jersey and Canada, we offer much more to our clients.
For instance, our unique business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations. Coupled with a marketing arm, we can also help to ensure our clients’ customer service initiatives are aligned to their marketing programs so that they intrinsically support each other.
Whether you have limited resources or need to respond to a crisis quickly, there are many benefits to outsourcing call center services. Your business may be growing, you may be unhappy with your current service, or you may be moving from an in-house contact center. In either case, Stafford Communications can offer you instant access to a team with deep expertise, years of experience, and the latest technologies. Here are just a few benefits of outsourcing with us:
When you work with us, you can take advantage of the latest call center technologies, including a state-of-the-art telephony system, robust CRM platform with multi-channel support capability, and innovative self-service tools like AI and advanced IVR.
Whether you would like to fully outsource services, or you need assistance with optimizing your in-house call center, Stafford Communications will serve as your dedicated partner. Get in touch to learn more.