Robust Call Center Outsourcing Services
Stafford Communications offers comprehensive call center outsourcing services globally, with offices in the US and Canada, specializing in regulated industries. With nearly 25 years of experience, we are strategic partners who bring customized solutions and a passion for mutual success to each client. We offer a team of experts and a suite of state-of-the-art technology to help improve the customer experience while streamlining call center processes. Get in touch to learn more and schedule services.
Call Center Services
We offer a full range of call center services to manage complex customer care programs for companies of all sizes.
Welcome To Stafford
Watch our video to learn how “Uniquely Different” we are!
Consulting Services
As experts in quality and compliance, Stafford Communications empowers companies to optimize their internal call centers.
More Than Just Call Center Outsourcing
While we handle customer contacts on behalf of some of the nation’s most prominent brands from our call centers in New Jersey and Canada, we offer much more to our clients.
For instance, our unique business model features a robust quality and compliance consulting practice that helps companies optimize their own internal call center operations. Coupled with a marketing arm, we can also help to ensure our clients’ customer service initiatives are aligned to their marketing programs so that they intrinsically support each other.
Industry Expertise
Healthcare
As a leading healthcare call center partner, we offer expert Patient Engagement Services, Medical Device Support, OTC Product Customer Care, and more.
Beauty
We staff our beauty call center teams with licensed reps who are passionate about their own skin care and makeup regimens so we can offer the best support.
Food
What’s your favorite food group? Chances are we represent it. We are experts in yogurt and dairy products, bread, candy, healthy snacks, tea, and more.
Why Outsource?
Whether you have limited resources or need to respond to a crisis quickly, there are many benefits to outsourcing call center services. Your business may be growing, you may be unhappy with your current service, or you may be moving from an in-house contact center. In either case, Stafford Communications can offer you instant access to a team with deep expertise, years of experience, and the latest technologies. Here are just a few benefits of outsourcing with us:
Our experts are highly trained in customer service best practices and are ready to put their expertise to work for your unique programs.
Let us help you manage higher call volumes than ever before. We have the right people and tools to get the job done.
By outsourcing your call center, you can cut costs on facilities, equipment, and training, while reducing wasted resources due to idle reps.
We offer customer support across all channels, from inbound and outbound calls to text, email, chat, social media, and more.
When you work with us, you can take advantage of the latest call center technologies, including a state-of-the-art telephony system, robust CRM platform with multi-channel support capability, and innovative self-service tools like AI and advanced IVR.
Call quality and first-call resolution is our top priority. With thorough call monitoring tools and services, we can ensure we are consistently meeting quality goals.
Many of the industries we work with have complex compliance rules. You can rest assured that our expert agents will remain in compliance with relevant regulations.
