Pharmaceutical Call Center Services

Establishing a call center is an essential element of post-market surveillance. It can also be an important mechanism to help patients when they have questions and concerns, and a driver of loyalty and positive word of mouth. Learn more about Stafford Communications pharmaceutical contact center services and let us know how we can help.

A Fixed Point in a Changing Industry

Mergers and acquisitions. Consolidations. Spinoffs. Sales practices. Biotherapeutics. Artificial intelligence. Drug discovery. In an industry marked by continual change, regulatory compliance, and processes it is necessary to have an outsource partner that can focus on interfacing with your customer. While the headlines may focus on deals and disruption, Stafford takes pride in providing excellent support for the consumers of your products. More importantly, by documenting and analyzing consumer communications, we provide an early warning system for emerging product issues and consumer complaints.

90%+

Stafford clients consistently score us at 90%+ on Quality and Compliance.

Our Services

The contact center is most often the only point where manufacturers are able to engage directly with patients. With full channel contact center and value-added services, Stafford Communications can help you provide world-class patient care.

From fielding customer questions regarding your drugs, issue management, handling adverse events and more, our team works with all of our clients to tailor the right mix of support, including:

Drug Information

Our licensed agents have deep experience in the pharmaceutical industry and can be quickly trained on the specifics of your products. Let us help you create a reliable a drug information hotline to field product questions and customer complaints, manage adverse events, and more.

Medical Professional Education

Drug users are not your only customers. Supporting physicians and pharmacies with accurate drug information is essential to maintaining and growing your business. You can trust our experienced agents to provide correct information according to your unique requirements.

Clinical Trials

Need help filling and managing your next clinical trial? Stafford can handle your initial screening, onboarding, and appointment setting. Once your study begins, work with us on an outreach plan to help increase your retention and compliance rates to ensure your research investment pays off.

Product Recalls

If a drug is recalled, then quick, competent response is essential. At Stafford Communications, we understand the complexities involved in the recall process and can help you establish a hotline to provide important recall information to your customers and healthcare practitioners.

Surveys

Customer feedback can be a powerful tool to help you manage your existing products and discover opportunities for further development. Our team can conduct surveys while engaging patients or via outbound surveys to your database.

Fulfillment

Stafford can manage your promotional item or coupon fulfillment processes, including returns management or replacements, as well as reporting on orders, inventory, and returns.

Our Expertise

Stafford Communications brings nearly 25 years of experience working with hundreds of brands to every single client and every single consumer or patient contact. Our leadership has hands-on industry expertise in toxicology, pharmaceuticals, medical devices, and diagnostics. The unique Stafford blend of expertise and capabilities has proven relevant across the industries we serve.