Pharmaceutical Call Center Services

Establishing a call center is an essential element of post-market surveillance. It can also be an important mechanism to help patients when they have questions and concerns, and a driver of loyalty and positive word of mouth. Learn more about Stafford Communications pharmaceutical contact center services and let us know how we can help.

A Fixed Point in a Changing Industry

Mergers and acquisitions. Consolidations. Spinoffs. Sales practices. Biotherapeutics. Artificial intelligence. Drug discovery. In an industry marked by continual change, regulatory compliance, and processes it is necessary to have an outsource partner that can focus on interfacing with your customer.  While the headlines may focus on deals and disruption, Stafford takes pride in providing excellent support for the consumers of your products. More importantly, by documenting and analyzing consumer communications, we provide an early warning system for emerging product issues and consumer complaints.


Stafford clients consistently score us at 90%+ on Quality and Compliance.

Our Services

The contact center is most often the only point where manufacturers are able to engage directly with patients. With full channel contact center and value-added services, Stafford Communications can help you provide world-class patient care.

From fielding customer questions regarding your drugs, issue management, handling adverse events and more, our team works with all of our clients to tailor the right mix of support, including:

Contact Center Services
Beauty Industries

Our Expertise

Stafford Communications brings nearly 25 years of experience working with hundreds of brands to every single client and every single consumer or patient contact. Our leadership has hands-on industry expertise in toxicology, pharmaceuticals, medical devices, and diagnostics. The unique Stafford blend of expertise and capabilities has proven relevant across the industries we serve.

Provide world-class care to every caller with our highly trained agents who have deep industry experience.

Your patients reach out by phone, email, text, chat, social media, and more. We can help you ensure that they are heard and supported across all channels.

Remove the language barrier so every patient can receive and understand the same information.

When you work with us, you gain access to the latest call center technologies. You won’t have to acquire or manage your own systems.

Using recorded phone calls and data, we continually review our performance and processes to ensure compliance and improve the quality of customer care.

We provide detailed reports covering key contact center metrics. By analyzing your volumes and our performance, we have the opportunity to improve efficiency by understanding the needs of your consumers.

Feedback from your consumers is an important asset, both as a compliance tool and as a window into the consumer experience. We apply analytics to our clients’ data to help them learn from the voice of the customer.

Read more about our solutions for your healthcare industry: