Pharmaceutical Call Center Services
Establishing a call center is an essential element of post-market surveillance. It can also be an important mechanism to help patients when they have questions and concerns, and a driver of loyalty and positive word of mouth. Learn more about Stafford Communications pharmaceutical contact center services and let us know how we can help.
A Fixed Point in a Changing Industry
Mergers and acquisitions. Consolidations. Spinoffs. Sales practices. Biotherapeutics. Artificial intelligence. Drug discovery. In an industry marked by continual change, regulatory compliance, and processes it is necessary to have an outsource partner that can focus on interfacing with your customer. While the headlines may focus on deals and disruption, Stafford takes pride in providing excellent support for the consumers of your products. More importantly, by documenting and analyzing consumer communications, we provide an early warning system for emerging product issues and consumer complaints.
Stafford clients consistently score us at 90%+ on Quality and Compliance.
The contact center is most often the only point where manufacturers are able to engage directly with patients. With full channel contact center and value-added services, Stafford Communications can help you provide world-class patient care.
From fielding customer questions regarding your drugs, issue management, handling adverse events and more, our team works with all of our clients to tailor the right mix of support, including:
Read more about our solutions for your healthcare industry: