Beauty Product Call Center Services

Beauty products are all about experience. Perfectly executed retail, superb packaging, products that deliver noticeable benefits, and exceptional service – every element needs to reflect a brand’s character and delight the customer. Perhaps no other consumer category faces such exacting demands from its users and day-to-day influencers like stylists and cosmetologists. With a history of exceeding the expectations of consumers and clients, Stafford is ready to join you in delivering exceptional experiences.

Stafford works with more than 30 beauty brands to engage their consumers!

Trust and Loyalty

Loyalty in the beauty category must be earned but is not easily lost. Once consumers have settled on a regimen, it can become part of their identity for years. But there are powerful trends gathering energy that seek to remake the industry – personalization, technology, and a move towards ‘natural’ products and ingredients are being emphasized by both new entrants and established brands seeking to capitalize on consumer preferences and new capabilities. While the industry continues to grow, the competition is ever more intense, and every interaction with a consumer or professional is a moment of truth to be capitalized on.

Stafford provides compliance expertise to some of the world’s largest regulated consumer corporations.

Our Services

A beauty products contact center needs to balance the emotional spirit of the brand with the process rigor of accurate documentation, handling procedures, and meeting performance expectations. That blend of left and right brain attributes can be hard to find! Stafford is proud to support our beauty clients with a range of solutions:

Product Questions and Consultation

We help your consumers get the results they expect. They may need help locating a hard-to-find but beloved shade or want to talk through a complex product application – every question is a chance to shine, educate, and potentially add to a regimen!

Complaint Handling

Individual complaints with potential regulatory implications to a product experience that wasn’t quite up to par, the Stafford team is expert at addressing consumer complaints. We leave your consumers satisfied that they have been heard and are valued, tilting the odds towards loyalty and even advocacy.

E-commerce and Order Management

Whether your brand is a digital native or e-commerce is a new frontier, Stafford can manage your consumer communication. Some friction exists in every system and no website can answer every question. We can combine product expertise and process management to grow basket size and increase conversion rates.

Crisis Management

From managing response to campaigns from advocacy groups to handling product recalls or media issues, the Stafford team is able to scale up quickly to support clients we work with every day or those who maintain an ‘insurance policy’ relationship with us. Effective crisis management can be a deciding factor in the ongoing health of a brand. We have the experience to deliver in difficult situations and the perspective to offer counsel in bringing them to resolution.

Escalated Contacts

Our depth of experience handling complex issues is unique. Many of our clients look to us to take on the most difficult consumer cases that their existing front-line team needs to escalate to a group with more sophisticated, nuanced capabilities. We are honored to earn their trust handling their most sensitive, risky consumer cases.
Contact Center Services
Beauty Industries

Our Expertise

Stafford Communications brings nearly 25 years of experience working with hundreds of brands to every single client and every single contact. Our expertise and capabilities have proven relevant across the industries we serve.

Provide world-class care to every caller with our highly trained agents, who have deep industry experience.

Your consumers reach out by phone, email, text, chat, social media, and more. We can help you ensure that they are heard and supported across all channels.

Remove the language barrier so every caller can receive and understand the same information.

When you work with us, you gain access to the latest call center technologies. You won’t have to acquire or manage your own systems.

Using recorded phone calls and data, we continually review our performance and processes to ensure compliance and improve the quality of customer care.

We provide detailed reports covering key contact center metrics. By analyzing your volumes and our performance, we have the opportunity to improve efficiency by understanding the needs of your consumers.

Feedback from your consumers is an important asset, both as a compliance tool and as a window into the consumer experience. We apply analytics to our clients’ data to help them learn from the voice of the customer.

Let’s Get Started

Whether you would like to fully outsource services, or you need assistance with optimizing your in-house call center, Stafford Communications will serve as your dedicated partner. Get in touch to learn more.

Contact Us

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