Call Center Services for Healthcare Providers
Patient experience and satisfaction are two areas healthcare providers should always continue improving. Providing high-quality, personalized support creates loyalty and favorable word of mouth. From inquiries to appointment setting, triage, follow-up, and more, Stafford supports end-to-end patient engagement. Learn more about our call center services for healthcare providers ranging from individual practices to hospitals and healthcare systems. Contact us today to get started.
A Centralized Communications System
Outsourcing your call center can help you establish a centralized communication system, allowing you to consolidate processes, improve efficiency, enhance the customer experience, and take on more volume. When you work with us, you can take advantage of the latest technologies. Our highly trained agents will support everything from appointment scheduling, intake, triage, to post -visit follow-ups. By centralizing communications, you can help prevent errors like scheduling oversights, missed calls, delays in response, and more. Let us help you provide your patients with the personalized support they deserve.
We understand that hospitals and health systems have a wide variety of patient touchpoints and processes. Each plays a role in the patient experience and has its own nuance. Stafford Communications offers a full range of services as a positive part of the patient journey: