Call Center Services for Healthcare Providers

Patient experience and satisfaction are two areas healthcare providers should always continue improving. Providing high-quality, personalized support creates loyalty and favorable word of mouth. From inquiries to appointment setting, triage, follow-up, and more, Stafford supports end-to-end patient engagement. Learn more about our call center services for healthcare providers ranging from individual practices to hospitals and healthcare systems. Contact us today to get started.

A Centralized Communications System

Outsourcing your call center can help you establish a centralized communication system, allowing you to consolidate processes, improve efficiency, enhance the customer experience, and take on more volume. When you work with us, you can take advantage of the latest technologies. Our highly trained agents will support everything from appointment scheduling, intake, triage, to post -visit follow-ups. By centralizing communications, you can help prevent errors like scheduling oversights, missed calls, delays in response, and more. Let us help you provide your patients with the personalized support they deserve.

90%+

Stafford clients consistently score us at 90%+ on Quality and Compliance.

Our Services

We understand that hospitals and health systems have a wide variety of patient touchpoints and processes. Each plays a role in the patient experience and has its own nuance. Stafford Communications offers a full range of services as a positive part of the patient journey:

Appointment Scheduling & Reminders

Stafford understands missed appointments have revenue impact. And that valuable appointment could have been used by a patient in desperate need of being evaluated and treated. With a centralized operation, we field appointment and rescheduling requests, ensuring physicians calendars are full and accurate. We also send reminders to help prevent missed appointments.

Live Agent Support

When a patient or prospective patient calls, they expect more than an answering service. Rather than directing patients to automated systems, having them endure long wait times, or just taking messages, we provide each patient with timely, personalized assistance.

Pre-Admissions

We can support internal teams by gathering and documenting important intake information, minimizing the time the patient needs to be in your waiting room.

Triage

Our highly trained agents can help you to manage your triage processes, listening carefully to match patients with the appropriate health provider or department.

Post-Visit Follow-Ups

Post-visit or post-surgery calls help healthcare practitioners identify and address potential issues. Checking in with patients can help drive compliance, ensure they are taking medication appropriately, address medical device use questions, and more.
Contact Center Services
Beauty Industries

Our Expertise

Stafford Communications brings nearly 25 years of experience working with hundreds of healthcare providers. Our leadership has hands-on industry expertise in patient communication, toxicology, pharmaceuticals, medical devices, and diagnostics. The unique Stafford blend of expertise and capabilities is valued across the industries we serve.

Provide world-class care to every caller with our highly trained agents who have deep industry experience.

Your patients reach out by phone, email, text, chat, social media, and more. We can help you ensure that they are heard and supported across all channels.

Remove the language barrier so every patient can receive and understand the same information.

When you work with us, you gain access to the latest call center technologies. You won’t have to acquire or manage your own systems.

Using recorded phone calls and data, we continually review our performance and processes to ensure compliance and improve the quality of customer care.

We provide detailed reports covering key contact center metrics. By analyzing your volumes and our performance, we have the opportunity to improve efficiency by understanding the needs of your patients.

Feedback from your patients is an important asset, both as a compliance tool and as a window into the patient experience. We apply analytics to our clients’ data to help them learn from the voice of the patient.

Let’s Get Started

Whether you would like to fully outsource services, or you need assistance with optimizing your in-house call center, Stafford Communications will serve as your dedicated partner. Get in touch to learn more.

Contact Us

Read more about our solutions for your healthcare industry:

OTC Product Customer Care

Pharmaceutical

OTC Services

OTC

Patient intake

Hospitals / Healthcare Systems

Medical app support

Medical Devices