Call Center Services for Healthcare Providers

Patient experience and satisfaction are two areas healthcare providers should always continue improving. Providing high-quality, personalized support creates loyalty and favorable word of mouth. From inquiries to appointment setting, triage, follow-up, and more, Stafford supports end-to-end patient engagement. Learn more about our call center services for healthcare providers ranging from individual practices to hospitals and healthcare systems. Contact us today to get started.

A Centralized Communications System

Outsourcing your call center can help you establish a centralized communication system, allowing you to consolidate processes, improve efficiency, enhance the customer experience, and take on more volume. When you work with us, you can take advantage of the latest technologies. Our highly trained agents will support everything from appointment scheduling, intake, triage, to post -visit follow-ups. By centralizing communications, you can help prevent errors like scheduling oversights, missed calls, delays in response, and more. Let us help you provide your patients with the personalized support they deserve.


Stafford clients consistently score us at 90%+ on Quality and Compliance.

Our Services

We understand that hospitals and health systems have a wide variety of patient touchpoints and processes. Each plays a role in the patient experience and has its own nuance. Stafford Communications offers a full range of services as a positive part of the patient journey:

Contact Center Services
Beauty Industries

Our Expertise

Stafford Communications brings nearly 25 years of experience working with hundreds of healthcare providers. Our leadership has hands-on industry expertise in patient communication, toxicology, pharmaceuticals, medical devices, and diagnostics. The unique Stafford blend of expertise and capabilities is valued across the industries we serve.

Provide world-class care to every caller with our highly trained agents who have deep industry experience.

Your patients reach out by phone, email, text, chat, social media, and more. We can help you ensure that they are heard and supported across all channels.

Remove the language barrier so every patient can receive and understand the same information.

When you work with us, you gain access to the latest call center technologies. You won’t have to acquire or manage your own systems.

Using recorded phone calls and data, we continually review our performance and processes to ensure compliance and improve the quality of customer care.

We provide detailed reports covering key contact center metrics. By analyzing your volumes and our performance, we have the opportunity to improve efficiency by understanding the needs of your patients.

Feedback from your patients is an important asset, both as a compliance tool and as a window into the patient experience. We apply analytics to our clients’ data to help them learn from the voice of the patient.

Read more about our solutions for your healthcare industry: