As the head of Stafford Communications’ office in Saint John, Canada, Kevin manages the company’s Canadian operations and team. With extensive knowledge of the Canadian marketplace, consumer behavior and laws, he extends Stafford’s reach to Canadian-based companies and those doing business in both the U.S. and Canada.
Born and bred in Saint John, NB, Kevin is a recognized consumer affairs leader with strong ties to the local community. Former president of SOCAP Canada, he has been in the field for more than 20 years, including over 15 years in operations at one of the world’s largest consumer goods companies. Kevin most enjoys using the perspective and expertise he has amassed over the years to work hands-on with clients and counsel them on how they can exceed the expectations of today’s consumers … wherever they are.
Serving as the de facto Secretary of State, Ken represents Stafford Communications – and its unique expertise – to the outside world. In addition to helping companies optimize their customers’ experiences, he helps drive the client and customer service strategy at Stafford.
Ken has more than 30 years’ experience in contact centre sales, marketing and global account management. He has recruited and managed relationships with dozens of well-known domestic and international pharmaceutical, consumer packaged goods and consumer electronics clients. Known for his diplomacy and enthusiastic business approach, Ken is driven by one mission – delivering the very best customer care.