A master of CRM technology, it’s only fitting that Belinda be crowned the queen of systems and reporting.

She is an agency-wide resource who works as an extension of every account team to evaluate client CRM needs, then configure and manage appropriate systems to capture and optimize valuable contact center data. With an eye for analytics, Belinda distills insights and trends from a sea of raw information, providing actionable input that informs and enhances customer experience programs. Whether she is part of an aggressive go-live team, training new users or collaborating on innovative ideas for existing clients, Belinda’s bubbly personality has a way of making others feel like royalty.