Serving as the de facto Secretary of State, Ken represents Stafford Communications – and its unique expertise – to the outside world. In addition to helping companies optimize their customers’ experiences, he helps drive the client and customer service strategy at Stafford.

Ken has more than 30 years’ experience in contact center sales, marketing and global account management. He has recruited and managed relationships with dozens of well-known domestic and international pharmaceutical, consumer packaged goods and consumer electronics clients. Known for his diplomacy and enthusiastic business approach, Ken is driven by one mission – delivering the very best customer care.