Liz epitomizes quality, which is the name of the game at Stafford. One of a special breed of people who has a passion for quality assurance, she consults both internally and externally to enhance customer service operations, including ensuring the right people and processes are in place to support best-in-class programs.

Within Stafford, Liz is known for pushing the envelope with adaptive and flawlessly executed programs. Building on extensive knowledge of best practices, she also facilitates improvement initiatives that ultimately create better customer experiences. Since joining the company in 2000, Liz has led many of firm’s most distinguished client projects, including partnering with many national and international healthcare companies to develop, implement and improve their call center operations.

Drawing on her background in implementing start-up programs within the Johnson & Johnson family of companies, Liz is a leader who enjoys bringing people together and creating a collaborative environment where ideas are generated, always keeping clients front and center.