It’s time to get your call center ready for the 2020 Holiday Season
Adam Elkordy2020-09-23T11:23:06-04:00It’s time to get your call center ready for the 2020 Holiday Season For decades, the US retail industry has experienced two giant peaks every year—one around back-to-school shopping at the end of summer, the other centered on Black Friday, Thanksgiving, and shopping for the holidays. The data speaks for itself: the 61 days [...]