It’s time to get your call center ready for the 2020 Holiday Season For decades, the US retail industry has experienced two giant peaks every year—one around back-to-school shopping at the end of summer, the other centered on Black Friday, Thanksgiving, and shopping for the holidays. The data speaks for itself: the 61 days [...]

The Art Of Delivering Feedback By: CJ Stafford, President One of the simple truths of people management – in any industry – is that your employees require feedback. They must be told how they’re doing: what they’re doing right; what they’re doing wrong; and how they can improve. The key is delivering these messages [...]

Don’t Forget to Connect Customer Service Week with Strategy From October 1-5, thousands of organizations around the world will recognize Customer Service Week. It’s encouraging to see companies across all types of industries make an effort to celebrate their commitment to customer satisfaction. However, many leaders are doing their organizations a disservice [...]

Stafford Wins 2018 Communicator Distinction Award Doing the same old thing doesn’t get you noticed. Being different does. It’s this approach that earned us the “2018 Communicator Awards Distinction” in the business-to-consumer print advertising category. Recognized for our creative work on behalf of Atlantic NeuroSurgical Specialists. Competing for readers’ attention, we went [...]

Return to the Basics: 5 Tips on How to be Productive, From the Mind of a Millennial How to be Productive Productivity – the art of getting things done – is the Holy Grail in business. Having worked in HR and recruiting for the past four years, I can tell you without [...]

Do You Make Your Winning Employees Feel Like #Winners? Good employees – the consistently high performers, the culture-builders, the ones who represent the future of your business – generally exist in one of two states: either they feel highly appreciated or they feel taken for granted. It really is that binary. And [...]

How do we utilize our employee’s strengths? Stafford Communications Senior Account Manager Tony Yauch was one of the featured speakers at the recent Society of Consumer Affairs Professionals (SOCAP) New York/Philadelphia chapter event in Princeton, New Jersey. The “Creating Engagement Everyday” workshop featured ways of equipping customer service executives with the knowledge, skills [...]

Now Uniquely Different in Canada Stafford has opened a new office in Saint John, Canada – our first International location. While we’ve always supported clients with domestic and global presences, our employees have always operated from the United States. Our Canadian location enables us to expand our operations and continue offering our clients best-in-class [...]